Return and Refund Policy
At Sabjifresh.online, we take pride in delivering farm-fresh fruits, vegetables, and groceries right to your doorstep.
Given the perishable nature of our products, we have a carefully structured Return and Refund Policy to ensure fairness and maintain the highest quality standards.
1. Eligibility for Return and Refund
You may be eligible for a return or refund in the following cases:
- You received damaged, spoiled, or expired items.
- You received the wrong product (wrong item/quantity).
- You received a product that is missing from your order.
2. Non-Returnable Items
Due to the perishable nature of most of our products, we do not accept returns unless there is a proven issue with the product at the time of delivery.
Items NOT eligible for return:
- Products that are fresh but disliked for personal taste.
- Products that were accepted at the time of delivery and later reported.
- Any product that has been consumed, tampered with, or is not in the original condition.
3. Timeframe for Reporting Issues
- You must report any issue within 2 hours of delivery.
- Reports made after 2 hours will not be eligible for refund or replacement.
4. How to Request a Refund or Replacement
If you encounter any issue, please follow these steps:
- Contact us immediately via:
- Email: info@sabjifresh.online
- Provide the following:
- Your Order ID.
- Clear photos of the damaged/incorrect product and the packaging.
- A brief description of the issue.
Our team will review your complaint within 24 hours and offer a suitable resolution.
5. Resolution Options
Depending on the situation, we may offer:
- Full Refund: For missing, spoiled, or wrong items.
- Partial Refund: If only part of the order is affected.
- Replacement: A fresh item delivered at no additional cost (where feasible).
- Credit/Wallet Balance: A cashback amount credited to your Sabjifresh.online wallet for use on your next purchase.
6. Refund Processing
- Approved refunds will be processed within 5-7 business days.
- Refunds will be made to the original method of payment or to your Sabjifresh wallet, based on your preference.
- If payment was made via Cash on Delivery (COD), the refund will be issued via bank transfer or as store credit.
7. Cancellations
- Orders can be canceled before dispatch without any penalty.
- Once dispatched, cancellations are not permitted, especially for fresh produce.
- In case of unavoidable situations, please contact customer care urgently for assistance.
8. Customer Responsibility
- It is the customer’s responsibility to provide the correct delivery address and be available to accept the delivery.
- Failure to accept delivery may result in spoilage for which Sabjifresh.online cannot be held responsible.
9. Force Majeure
- No returns, cancellations, or refunds will be applicable in cases of delays due to unforeseen circumstances like natural disasters, transport strikes, or lockdowns.
10. Contact Us
For any concerns or assistance regarding your orders, please reach out:
- Email: info@sabjifresh.online
- Operating Hours: Monday to Saturday, 9:00 AM to 7:00 PM
Sabjifresh.online – Freshness you can trust, service you can rely on!
Refund Policy
- Approved refunds will be processed within 5–7 working days.
- Refunds will be credited to the original payment method (bank account/UPI/wallet).
- In case of any issues, please contact our support team for quick assistance.
Privacy Policy
We value your trust and privacy. Your personal data is collected only for the purpose of processing orders and improving your experience on our platform.
- We do not sell or share your personal information with any third party.
- Payment data is handled securely through encrypted payment gateways.
- You can request to delete your account and data anytime by contacting our support.
