Shipping and Delivery Policy

Welcome to Sabjifresh.online!
We are committed to delivering fresh, high-quality produce to your doorstep with utmost care and in a timely manner. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders, especially for perishable items.

1. Order Processing Time

  • All orders are processed within 24 working hours.
  • Orders placed before 3:00 PM are processed the same day; orders placed after that will be processed the next business day.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • For fresh fruits, vegetables, and other perishables, we prioritize quick dispatch to ensure maximum freshness.

2. Shipping Methods

We offer the following delivery options:

  • Standard Delivery: Delivered within 24 to 48 hours of order confirmation.
  • Same-Day Delivery: Available for select cities and PIN codes if the order is placed before 11:00 AM.
  • Scheduled Delivery: Customers can schedule delivery during checkout (based on available time slots).

3. Shipping Charges

  • Free Delivery: On orders above ₹299.
  • Standard Delivery Charge: ₹49 for orders below ₹299.
  • Same-Day Delivery Charge: ₹79 (where applicable).

Shipping charges (if any) will be clearly mentioned at checkout and are non-refundable once the order is dispatched.

4. Delivery Areas

  • Sabjifresh.online currently delivers to selected areas across [list states/cities, e.g., Bhopal, Indore, Mumbai, Navi Mumbai, etc.].
  • If your location is outside our service area, we will inform you promptly and process a full refund if payment was made.

5. Delivery Timeframes

  • Delivery timings are between 8:00 AM to 8:00 PM.
  • Exact delivery slots can be selected at checkout (subject to availability).
  • We strive to meet promised delivery times but delays may occur due to weather conditions, traffic, operational issues, or unexpected demand spikes.

6. Perishable Item Handling

  • Perishable goods like fruits and vegetables are packed in ventilated crates or eco-friendly packaging designed to maintain freshness.
  • We maintain strict temperature control and hygiene protocols during storage and transportation.
  • Customers are advised to be present to receive deliveries, especially for perishable items.
  • If no one is available to accept delivery:
    • Our delivery agent will attempt to contact you.
    • If unreachable, the order may be returned, and a re-delivery charge may apply.

7. Order Tracking

  • Once your order is dispatched, you will receive an SMS/Email notification with your order status and tracking details.
  • You can also track your order from the “My Orders” section on Sabjifresh.online.

8. Delivery Issues

  • If you receive a damaged, spoiled, or incorrect product:
    • Report the issue within 2 hours of delivery.
    • Provide clear photographs of the product and packaging.
    • Our support team will evaluate and may offer a replacement, refund, or credit as appropriate.

9. Cancellation and Modification

  • Orders can be canceled or modified before dispatch.
  • Once an order is out for delivery, it cannot be canceled.
  • For perishable items, no returns are accepted unless the product is proven to be defective or spoiled upon delivery.

10. Force Majeure

  • Sabjifresh.online is not responsible for delivery delays caused by events beyond our control, including natural disasters, strikes, lockdowns, or government restrictions.

11. Contact Us

For any questions regarding shipping or your order status, please contact:

  • Email: support@sabjifresh.online
  • Working Hours: Monday to Saturday, 9:00 AM to 7:00 PM

Thank you for trusting Sabjifresh.online!
We promise to continue delivering farm-fresh goodness to your doorstep.

Cancellation Policy

At Sabjifresh.online, we strive to ensure a smooth and satisfying shopping experience.
We understand that sometimes plans change — here’s how cancellations are handled:

1. Order Cancellation by Customer

  • Before Dispatch:
    You may cancel your order before it is dispatched by contacting our customer support team via email or phone.
  • After Dispatch:
    Once an order is dispatched, cancellation is not possible as the goods are perishable in nature.

2. How to Cancel an Order

  • Contact us immediately via:
    • Email: support@demo.khet2pait.shop
  • Provide your Order ID and registered mobile number/email address.
  • If the order has not yet been dispatched, we will cancel and refund (if prepaid) the full amount.

3. Refunds on Cancellation

  • For Prepaid Orders:
    A full refund will be initiated within 5–7 working days to your original mode of payment.
  • For COD Orders:
    No financial transaction is required; the order will simply be marked as canceled.

4. Order Cancellation by Sabjifresh.online

  • We reserve the right to cancel orders due to:
    • Unavailability of products
    • Inaccurate pricing or product information
    • Force majeure events (e.g., natural disasters, strikes)

If we cancel an order, a full refund (if applicable) will be processed promptly.